Frequently Asked Questions

• Q: How can I pay my rent?

  A: Rent may be mailed or delivered to our office or paid on line on our website, through your tenant portal. NO CASH PAYMENTS WILL BE ACCEPTED.

• Q: When is rent due?

  A: Rent is due on the first of every month during published business hours. We have a grace period of three days as a courtesy to you. We assess late fees as of the fourth of each month.

• Q: What if the third of the month is on a Sunday or holiday?

  A: If the third falls on a Sunday or holiday, rent must be received on the prior business day.

• Q: Whom should I make the check or money order payable to?

  A: Make the check or money order payable to: Service Star Realty. Please include your first name, last name, and property address on the payment to ensure that you are properly credited with the payment.

• Q: What if I have an emergency?

  A: Please call 911 for the proper authorities if you have an emergency. If there is a flood, turn the main water valve off to the home and then call us immediately.

  Please call our main office line 480.426.9696 and choose extension 101 to reach our after-hours emergency maintenance line.

• Q: How often should I change the air filter?

  A: Please change the air filters at least every month, or sooner as needed. Problems caused by failure to clean/replace the filter may be the tenant's responsibility. AC work is very costly and a dirty filter can cause parts to freeze up and break down. Changing the filters regularly will also save on utility bills!

• Q: How often should I check the smoke detectors?

  A: Please check the smoke detectors monthly. Tenants are responsible for keeping fresh batteries in smoke detectors. We recommend changing batteries twice a year.

• Q: What do I do if something in my home is broken or stops working?

  A: Should a maintenance issue arise, you may complete a maintenance request on our website. We require all repair requests to be submitted in writing. In order to make this easy, we have created an online form for you. All requests must be submitted using the form, can be accessed through your tenant portal.

  If you have multiple issues, please list all issues on a single request. It is not necessary to generate a separate request for each item.

  When filling out the online service request form, be sure to verify we have the correct contact information for you with the best phone number to reach you.

  • Permission to enter your home. Please submit a time when you will be available to let a vendor or repair person into the property.
  • Tenants are responsible for securing any pets that the vendor may encounter on their visit to the property.
  • Please read more about maintaining your home and how to handle repair request in our Maintenance Addendum.

• Q: When do I need to give notice that my lease is over and I intend to move out?

  A: Service Star Realty requires 60-day written notice that you plan to vacate the property. We need to receive the notice before your rent is due for the last full month of your residency.

• Q: Who is responsible for Home Owner Association violation fees?

  A: Tenants are responsible for HOA violation fees. Please remember to keep landscaping trimmed and eliminate all weeds, keep cars parked in the garage or driveway, and stay up to date on the rules and regulations of the community.

• Q: What do I have to do to receive my full security deposit after I move out?

  A: We ask you to have your home cleaned and rent-ready for the next tenant to move in. Leave it in a condition you received it. If we need to call a cleaning company, we will deduct their charge from your deposit. We also require you to have the carpets professionally shampooed and show a receipt of it.

  On your move out day you will need to turn in your keys to our office.

  You will also need to leave the utilities on until we conduct our final inspection of the home with you. We ask you to leave the utilities in your name for three days after you turned in your keys.